Support

Stuck somewhere?

Most answers are below. If you can't find yours, a real person reads every message — we usually reply within a day.

Message us on Telegram

The fastest way. Same app you play in.

@shortwavegames
@

Email the studio

For longer notes, press, or partnerships.

[email protected]
Common questions
Is it really free?+
Yes — every story plays from beginning to end at no cost. There are no ads and no paywalled chapters. If you finish something you loved and want to leave a tip, you can, but it changes nothing about the game.
Do I need to install anything?+
No. Our games run as mini apps inside Telegram, which you likely already have. Tap a game link, and it opens in the chat — nothing to download, no separate account to create.
Where is my progress saved?+
Your place and your choices are saved to your Telegram account, so they follow you to any device you're signed in on. Close mid-sentence on your phone and pick up on your laptop at the same word.
Can I start a story over?+
You can. Open the game's menu inside Telegram and choose Restart story. Be sure, though — many of our games are written so that choices stick, and a fresh run means a genuinely different path, not a redo.
I lost my progress / the app won't load.+
First, fully close and reopen Telegram, then relaunch the game. If your progress still looks wrong, message us with the game name and roughly where you were — we can almost always restore it.
How do tips work?+
Tips are handled through Telegram's own payment system. They're entirely optional, one-time, and never unlock content — everything is already unlocked. Think of it as buying the writers a coffee.
Are the stories suitable for kids?+
Most of our work is written for older teens and adults, with themes like grief, loss, and unease. Each game's detail page lists its content notes near the top so you can decide before you begin.
When does the next game come out?+
We publish when a story is genuinely finished rather than on a schedule, so there's no fixed calendar. Follow us on Telegram and you'll be the first to know when the next one lands.

Still got a question? We'd genuinely like to hear it.

Message @shortwavegames